
Process
Improvement
Systemizing core business processes boosts efficiency and enhances both customer and employee experiences. Reverie aligns teams on the "why" behind procedural changes through an engaging planning process. Balancing flexibility with efficiency, we develop robust yet adaptable procedures that support unique customer needs.
our process
Complete a full discovery of current processes in key operational areas
Create comprehensive outline of current process
Use visuals to identify inconsistencies and/or inefficiencies
Outline new processes, implementation timelines and phases, and plans
Implement the new process through all phases
Test the new process by applying stress to encourage necessary corrections
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Created a decentralization plan for a growing company that allowed for local budgetary and operational decisions.
Identified a need for an updated operations model to enhance and expand growth initiatives
Created a local model; including job descriptions, program details, budgets, etc.
Assisted with the job search to fill the newly created roles
Planned program launch, timeline, and implementation plan
Trained at all locations to ensure teams were set up to execute the new model
Attended team meetings for over a year to ensure teams acclimated and adopted the new model correctly
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Designed and implemented a formal Human Resources process within an informal environment.
Identified areas of need in Human Resources policies and procedures
Worked with the management and leadership teams to create policies that matched company culture
Designed simple, usable, and enforceable company policies
Reviewed compensation plans at an organizational and individual level
Created standardized recruitment policies and procedures for all positions
Established a standardized training program for all employees
Developed a standardized process to conduct employee performance reviews across all positions
Implemented standardized employee compensation practices
Produced a standardized employee termination process