Process
Improvement

Systemizing core business processes boosts efficiency and enhances both customer and employee experiences. Reverie aligns teams on the "why" behind procedural changes through an engaging planning process. Balancing flexibility with efficiency, we develop robust yet adaptable procedures that support unique customer needs.

our process

  • Complete a full discovery of current processes in key operational areas

  • Create comprehensive outline of current process

  • Use visuals to identify inconsistencies and/or inefficiencies

  • Outline new processes, implementation timelines and phases, and plans

  • Implement the new process through all phases

  • Test the new process by applying stress to encourage necessary corrections

  • Created a decentralization plan for a growing company that allowed for local budgetary and operational decisions. 

    • Identified a need for an updated operations model to enhance and expand growth initiatives

    • Created a local model; including job descriptions, program details, budgets, etc.​

    • Assisted with the job search to fill the newly created roles​

    • Planned program launch, timeline, and implementation plan

    • Trained at all locations to ensure teams were set up to execute the new model

    • Attended team meetings for over a year to ensure teams acclimated and adopted the new model correctly

  • Designed and implemented a formal Human Resources process within an informal environment.

    • Identified areas of need in Human Resources policies and procedures

    • Worked with the management and leadership teams to create policies that matched company culture

    • Designed simple, usable, and enforceable company policies​

    • Reviewed compensation plans at an organizational and individual level

    • Created standardized recruitment policies and procedures for all positions

    • Established a standardized training program for all employees 

    • Developed a standardized process to conduct employee performance reviews across all positions

    • Implemented standardized employee compensation practices

    • Produced a standardized employee termination process